Crystal Mountain Hotels is committed to making your entire experience with us a pleasant one.

These are our policies regarding reservations and bookings created to ensure a clear understanding of the booking process.

  • Reservations made over the phone require advance deposit of at least the first night stay and some holiday reservations require full payment at time of booking.
  • All internet reservations require full payment at the time of booking.
  • Most reservations are held with a 7 day cancellation policy in which you must cancel 7 days prior to arrival to receive refund minus 10% cancellation fee.
  • Cancellations within 7 days are non refundable and last-minute changes are not allowed.
  • Holiday cancellation policies require full payment upon booking and no changes, cancellations, or refunds after the time of booking.
  • No cooking or smoking in hotel rooms.
  • Maximum 3 adults per room.
  • All guests must be 21 or accompanied by legal guardian.
  • Please register your pet ahead of time with our pet-friendly rooms and abide by all pet policies.
  • Between December 20th, 2014 and March 21st, 2015, all Saturday night bookings have a two night minimum.
For current rates and availability please visit the reservation page.
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